Job Description

Job Description

Job Description

About Sound:

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year  

About the Team:

Sound Physician’s software and technology department is a key partner in the delivery of services, providing partners and colleagues a best-in-class experience through innovative, on-time and on-budget solutions. The organization has been able to differentiate itself from its competitors by building better technology faster and more reliably than the market, utilizing a commitment to incremental development and frequent solution iteration.

About the Role:

As a member of the IT Portfolio Team, the Software Education Specialist is responsible for the training lifecycle of Sound’s clinical platforms to support the educational needs of our physicians, APPs, nurses, clinical support staff, and central services teams. Creating high-quality curriculum in partnership with product managers and stakeholders, this individual will ensure platform users receive exceptional instruction and support during onboarding and beyond. The Software Education Specialist is also a super user of Sound’s clinical platforms used by Sound providers (including financial, scheduling, and clinical workflow platforms) across all service lines and provides training delivery expertise to the business owners of these platforms to best serve all users.

The Details: This opportunity is a remote, work from home role, with 50% travel, an estimated 20 trips per year.

In this role, you will be responsible for:

• Traveling to new program implementations and training end users (clinicians and support staff) on software workflows and ancillary functionalities via one-on-one coaching and/or classroom instruction
• Establishing and maintaining the Software Education Library within Sound’s LMS, ensuring all training content is current and refreshed with the changing needs of stakeholders
• Owning the clinical training roadmap, aimed at providing ongoing delivery of new or upgraded materials for learners across Sound
• Documenting all training sessions and maintain a structured feedback log of all suggestions to training content and delivery; communicate any applicable changes in a spirit of continuous improvement
• Communicating/escalating issues to Project Managers for prompt resolution in the spirit of shared ownership in the user experience of the platform
• Preparing various reports such as Training Roster, Abandoned Trainings & User Feedback Score Trends and deliver to stakeholders on a regular basis
• Collaborating with clinical and business colleague learning and development leaders to ensure organizational consistency and to leverage resources across all lanes
• Providing basic application support to end users during and post training sessions. In partnership with the Application Support Team, adhering to all guidelines, processes and SLAs when providing support
• As requested, demonstrating our software to clients or new colleagues
• Being a positive and enthusiastic representative of the Sound IT team, and passionate about the success of our applications

What we are looking for:

A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:

Values :

• Work Ethic – Dedication to getting the job done well and on time, regardless of circumstances, a can-do attitude
• Communication: The ability to speak, write, and listen clearly and consistently
• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound
• Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
• Critical Thinking: Demonstrates the ability to be proactive, anticipate needs; ability to make good decisions with incomplete, ambiguous information
• Adaptability – Demonstrates flexibility and a willingness to change as circumstances evolve and be coachable
• Resourceful – Proactive willingness to utilize available information and tools to figure things out, not afraid to ask questions when necessary
• Commitment – Demonstrates a dedication to the job, project, organization, customer/clients, and co-workers
• Strategic Thinker : Demonstrates the ability to look at the big picture and proactively develop a plan of action
• Self-Motivated : Proactively jumps in to start a task or project with limited direction; asks to take on more responsibility and what is next
• Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process

Knowledge :

• Bachelor’s degree in education, business administration or equivalent/related field
• Passionate about education, including learning theory, virtual instruction, curriculum development and integrated content instruction
• High proficiency in video editing and other computer-aided instructional technologies
• Excellent writing skills, including experience in technical writing and editing
• Professional mannerisms, appearance, and executive presence
• Ability to manage “classroom time” and audience participation appropriately
• Strong interpersonal skills to handle sensitive situations and confidential information
• Ability to collaborate across departmental lines, establish and maintain strong relationships with internal and external customers
• Customer oriented; ability to anticipate and address the needs of all end-user groups effectively
• Self-starter, self-directed and driven to excellence in all aspects of role
• Able to make decisions effectively and with appropriate stakeholder input
• Ability to multi-task and prioritize workload in a fast-paced environment
• Knowledge of healthcare industry, specifically around clinical workflows in a hospital setting

Experience:

• 2+ years of experience in a corporate training environment preferred

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. 

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